What is ISO 20000-1:2018?
Information technology service management system is a globally recognized framework which helps an IT services provider operate, monitor and maintain an IT service management system. Management processes implemented across the organization will provide a concrete base, leading to increased productivity by maintaining customer satisfaction.
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Why ISO 20000-1:2018 for business?
ISO 20000-1:2018 certification adds value to all aspects of business.
Attract Tender /Contract
The primary reason to attract ISO 20000-1:2018 in any location INDIA and by businesses is to maximize the business opportunity by attracting tenders/contracts.
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Improvement Of Customer Satisfaction
One of the key element in this international standard is to improve customer satisfaction. By improving the satisfaction level customer retention is at higher side, such customers help directly or indirectly in generating more business.
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Increase Your Credibility And Image
By getting your business ISO certified, credibility and image of your brand runs up sharp in the international and domestic market. When a company is looking for supplier or service provider, it is often a requirement to have a clean system in order to consider.
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Improvement Of Employee Satisfaction
The staff is highly satisfied and pumped up once there are clean roles, responsibility and accountability, a well defined show of how the roles of the staff create a impact on quality and overall success. This international standard will help organization frame up a structure that helps staffs morale increase.
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Research has proven that ISO certified companies have shown improvements in the area of finance. The ISO certified image attracts more business in both domestic and international market.
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A well documented system helps in minimizing process related errors. Even a minor change in the process has to be documented and implemented in best possible pattern.
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