CROWNCERTS (including its staff, auditors, subcontractors and Franchisee Partners) shall not participate in the designing, implementation or maintenance (including Internal Audit) of the management systems of its Certification customers and shall not have been engaged in such activities in the three years prior to the client’s receipt of CROWNCERTS Certification services.

CROWNCERTS embark on responsibility to inculcate confidence in the delivery of its Certification services to customers and parties that have an interest in Certification. This shall be achieved by upholding the principles of impartiality (including taking action against threats,
i.e. from self-interest, self-review, familiarity, intimidation), competence, responsibility, openness, confidentiality and responsiveness to complaints.

In the management of impartiality, CROWNCERTS recognizes the possibilities for conflicts of interests arising from relationships of those persons or organizations having an interface with CROWNCERTS. This includes staff, sub- contractors and agents. CROWNCERTS undertakes to complete a thorough assessment of the risks and the residual risks to impartiality and to determine the action to be taken to eliminate or minimise those risks. The risk assessment process will be on-going and will be maintained over all operations, services of CROWNCERTS and associated Management Review process.

CROWNCERTS Certifications is committed to provide and maintain a high quality, professional and impartial service as agreed for certifying clients’ management systems which meets the requirements of all the relevant international, national and or other standards and or regulation normative documents and specifications as required by the accreditation authorities.

The top management of CROWNCERTS has the ultimate authority and responsibility to ensure the effective operation of CROWNCERTS management system by ensuring the appropriate resources are available and deployed.

All personnel involved in the Certification operations are committed to understanding this policy, complying with the principles and documentation and maintaining continued competence.