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APPEAL & COMPLAINT HANDLING

Handling Appeal

An applicant, a certified company or any interested party may appeal against a decision of CROWNCERTS. The matter is referred to the Appeals Panel (Which is constituted from any two member of the Impartial Committee) whose decision is final and for the decision of the Appeal Panel the CROWNCERTS is responsible. This Procedure is also publicly available on CROWNCERTS website.

CROWNCERTS is responsible for gathering and verifying all necessary information to validate the appeal. CROWNCERTS also ensure that submission, Investigation and decision on appeal shall not result in any discriminatory actions against the appellant.

Appeal Process to receive , evaluate and make decision on appeal

  1. Any aggrieved party can file the appeal within 30 days against the decision of CROWNCERTS by giving a notice or by mail to CROWNCERTS.

  2. CERTIFICATION MANAGER will acknowledge the receipt of the appeal and the same shall be entered in the appeal register. CERTIFICATION MANAGER will gather and verify all necessary information to validate appeal.

  3. The appeal shall be forwarded to the appeal panel for investigation. Appeal Panel also considers that what decision has been taken already in the similar previous appeals.

  4. The appeal panel can ask the information from the aggrieved party and from CROWNCERTS and both of the parties are bound to furnish the information within time limit as provided by the Appeal panel.

  5. CROWNCERTS will provide the information to the appellant about the progress, Action undertaken to resolve appeal, ensurity of appropriate correction and corrective action has taken and same to be entered in the appeal register.

  6. CROWNCERTS also provide the formal notice to the appellant that appeal panel decision and appeal handling process is completed.

  7. The whole process of appeal shall be finished with 60 days of the filing the appeal. In case delay then CROWNCERTS shall justify the delay.

Handling Complaints

CROWNCERTS is responsible for all decisions at all levels of the complaints handling process. Any complaint received by CROWNCERTS in writing or by e-mail or telephone in respect of its functions as a certification body or a company certified by it, shall be fully reviewed by the AM and shall be recorded in the complaint register with its nature. Submission, investigation and decision on complaints shall not result in any discriminatory actions against the complainant. The tracking and recording complaints, including actions undertaken in response to them is maintained by CERTIFICATION MANAGER.

Crowncerts

Crowncerts was founded with a mission to help organizations to transform their businesses and empower business professionals using ISO as a tool.

Contact

  • #62/1, New No 7, 1st Cross 2 Main Ganganagar Bangalore
  • +91 9513082621
  • contact@crowncerts.com
    info@crowncerts.com

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